Privacy Policy

Last updated: August 7, 2026

This Privacy Policy explains how EchoX One ("we", "us", or "our") collects, uses, discloses and safeguards your information when you use our push-to-talk communication platform and related services (the "Service"). By using the Service you agree to the practices described below.

1. Information we collect

  • Account information — such as your name, email address, username, organization and role.
  • Communication content — voice, messages, media and files you send through the Service. Where end-to-end encryption is enabled, we cannot access the content of your communications.
  • Device & usage data — device identifiers, app version, operating system, and diagnostic and performance information.
  • Location data — where you or your organization enable location or SOS features, we process location information to deliver those features.

2. How we use your information

We use the information we collect to:

  • Provide, operate, secure and improve the Service;
  • Authenticate users and manage organizations, teams and permissions;
  • Deliver real-time voice, messaging, safety and notification features;
  • Monitor for abuse, fraud and security incidents; and
  • Comply with legal obligations and enforce our terms.

3. How we share information

We do not sell your personal information. We share information only with members of your organization as required to deliver the Service, with service providers acting on our behalf under appropriate safeguards, and where required by law or to protect the rights and safety of our users.

4. Data security

We apply industry-standard technical and organizational measures — including encryption in transit, optional end-to-end encryption, access controls and audit logging — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data retention

We retain information for as long as your account is active or as needed to provide the Service, and in accordance with the retention policies configured by your organization and our legal obligations.

6. Your rights

Depending on your location, you may have the right to access, correct, delete or export your personal information, or to object to or restrict certain processing. To exercise these rights, please contact us using the details below.

7. Children's privacy

The Service is intended for use by organizations and is not directed to children under the age of 16. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date above.

9. Contact us

If you have questions about this Privacy Policy, please contact us at support@echox1.com.